How to Deliver Patient-Centered Care: Learn from Service Industries – Harvard Business Review

How to Deliver Patient-Centered Care: Learn from Service Industries

Over the past decade, patient-centered care has become a mantra for high-quality health care. Policymakers, researchers, physician-leaders, and patients have all cited the need for care to be tailored to patients’ unique needs and preferences. And there is solid evidence that patient-centered care can help improve care quality and reduce costs. However, in the rush to become more patient-centered, the health care system has misplaced its focus.

Read more: http://blogs.hbr.org/cs/2013/04/how_to_deliver_patient-centere.html?utm_source=Socialflow&utm_medium=Tweet&utm_campaign=Socialflow

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By timmreardon

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